Responsible Gambling
At Heyspin Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. We understand that gambling should be a form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Heyspin Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all responsible gambling requirements set forth by UK legislation. We are dedicated to preventing gambling-related harm and supporting players who may be experiencing difficulties with their gambling behaviour.
Setting Limits
We provide various tools to help you maintain control over your gambling activities:
- Deposit Limits: Set daily, weekly, or monthly deposit limits
- Loss Limits: Control how much you can lose over a specified period
- Session Time Limits: Limit the amount of time you spend gambling
- Wager Limits: Set maximum bet amounts per game or session
To set these limits, log into your account and visit the 'Responsible Gambling' section in your account settings. Limit increases will only take effect after a 24-hour cooling-off period, while decreases are implemented immediately.
Self-Exclusion
If you feel you need to take a break from gambling, we offer self-exclusion options:
- Short-term exclusion: 24 hours to 6 months
- Long-term exclusion: 6 months to 5 years
- Permanent exclusion: Indefinite self-exclusion
During self-exclusion periods, you will not be able to access your account or receive any promotional materials from us. For additional protection, consider registering with GAMSTOP, the UK's national self-exclusion scheme.
Reality Checks and Pop-up Reminders
Our system provides regular reality checks to remind you of the time spent gambling and money wagered. These notifications appear at intervals you can customize in your account settings.
Underage Gambling Prevention
Heyspin Casino strictly prohibits gambling by anyone under the age of 18. We employ robust age verification procedures and regularly monitor our systems to prevent underage access. If you suspect underage gambling, please contact us immediately at [email protected].
Signs of Problem Gambling
Please be aware of these warning signs that may indicate problematic gambling behaviour:
- Spending more time or money gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying to family or friends about gambling activities
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money to fund gambling activities
Getting Help
If you're concerned about your gambling habits or those of someone you know, help is available:
UK Support Organizations:
- GamCare: www.gamcare.org.uk | Helpline: 0808 8020 133
- Gambling Therapy: www.gamblingtherapy.org
- BeGambleAware: www.begambleaware.org
- Citizens Advice: www.citizensadvice.org.uk
- Samaritans: 116 123 (free 24/7 helpline)
Financial Support
If gambling has affected your finances, these organizations can provide assistance:
- StepChange Debt Charity: www.stepchange.org | 0800 138 1111
- National Debtline: www.nationaldebtline.org | 0808 808 4000
Blocking Software
Consider installing gambling blocking software to restrict access to gambling websites:
- Gamban: www.gamban.com
- BetBlocker: www.betblocker.org
- Net Nanny: www.netnanny.com
Contact Us
If you need assistance with responsible gambling tools or have concerns about your gambling, our support team is available 24/7:
- Email: [email protected]
- Live Chat: Available through your account dashboard
- Phone: +44 20 3808 9234 (Monday-Sunday, 9:00-21:00 GMT)
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements. This page was last updated on March 15, 2026.
Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to take a break. When the fun stops, stop.
