Privacy Policy

Effective date: March 1, 2026

Welcome to Heyspin Casino. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect the following types of information:

Personal Identification Information: Name, date of birth, email address, postal address, phone number, and other similar contact data.
Account Information: Username, password, transaction history, account balance, and preferences.
Payment Information: Credit/debit card details, bank account information, and other payment data necessary for processing deposits and withdrawals.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our services;
Verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements;
Process your transactions and manage your account;
Improve our website, products, and services;
Communicate with you, including sending updates, promotional materials, and customer support;
Detect, prevent, and address fraud and other illegal activities;
Comply with applicable laws and regulations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent;
Performance of a contract with you;
Compliance with a legal obligation;
Our legitimate interests, such as improving our services and preventing fraud, provided these do not override your rights and freedoms.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law;
Payment processors and financial institutions to facilitate transactions;
Service providers and partners who assist us in operating our business, subject to confidentiality agreements;
Affiliated companies within the Heyspin group;
Other third parties with your consent or as otherwise permitted by law.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you;
Request correction of inaccurate or incomplete data;
Request deletion of your personal data, subject to legal and contractual restrictions;
Object to or restrict processing of your data;
Request data portability;
Withdraw consent at any time, where processing is based on consent;
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content and advertising. For more details, please see our Cookies Policy.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Heyspin Casino
Email: [email protected]
Address: Heyspin Ltd, 123 Casino Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

For more information about your data protection rights, you may also contact the UK Information Commissioner's Office at https://ico.org.uk.